We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopzenmall@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shopzenmall@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopzenmall@gmail.com.
ShopZenMallReturn and Refund Policy
At ShopZenMall, we are committed to ensuring your satisfaction with our products and services. If you are not completely satisfied with your purchase, please refer to our Return and Refund policy outlined below.
Definitions
For the purposes of this Return and Refund Policy we establish the following definitions:
- “Products” means all products and services sold at admin.shopzenmall.com.
- “Customer” means end user customers that purchase directly from distributors or wholesalers.
- “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to ShopZenMall
- “Orders” refers to your requests to purchase a Product from us.
- “Website” refers to ShopZenMall, accessible at admin.shopify.com.
- “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.
What’s ShopZenMall Return and Refund Policy?
We accept returns. You can return items purchased from Us within 30 days of the original purchase date, unless noted in our Return Policy Exceptions, and provided that they meet the following conditions:
- Product must be returned in its original packaging.
- Product isn't used or damaged.
- Product must have the receipt or proof of purchase.
If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Return & Refund Process
If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.
- Notify us
Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:
- By email: www.shopzenmall.com
We will contact you via email if we have any questions or concerns regarding your Return & Refund request.
- Ship it back
The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.
Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:
We provide address to customer's request
We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.
- Inspection & Refund
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.
To follow-up on the status of your return or for any other questions of inquiries, please contact us at:
- By email: www.shopzenmall.com
Thank you for choosing ShopZenMall!
